Store Days
From Saturday through Thursday, we work at your service 24 hours a day, you can contact us through the website chat or through WhatsApp
Customer data
The store is committed to preserve and protect customer data from all circumstances. The store has the right to share customer data with ordering parties such as delivery personnel, shipping companies, and concerned parties.
Technical support
Customer technical support is available through available and approved means of communication from 9 am to 9 pm (and in Ramadan from 4 pm to 6 am), and the approved means of communication are WhatsApp and email only.
Before ordering please read the product description carefully
In the product description you will find all the information known by us about the product and in case you have any questions or find a lack of information, please feel free to contact us through the available means of communication.
If the order arrives incomplete or does not match what was ordered in the store, the store assumes responsibility and the site may complete the remainder of the order provided that the store is notified (through available means of communication) within 10 working days of receiving the order.
The order is considered confirmed only after payment The customer provides the store with a clear address, which includes name, address and mobile number, and the lack of this information is considered a lack of address.
Shipping
The store modifies the address and delivers the address to the shipping company according to what the customer wrote, the order is delivered to the shipping company within 3 working hours
Estimated shipping time
Approximate time and may extend up to 72 working hours after charging for available shipments
Shipping delay
Due to the lack of information, the store is not responsible for the delayReturning the shipment due to lack of information, the customer is responsible for the cost of returning the shipment to the store and shipping it again The time is calculated after the order is delivered to the shipping company.
After the order is shipped, the customer cannot modify or cancel it. After the order is shipped, the customer is responsible for following up with the shipping company to ensure that the order is received on time.
Tracking shipments
When the order is executed by us, a text message is sent to the customer with shipping details. The shipments issued by the store are followed up until they reach the customer first and foremost. One of our priorities is the commitment of shipping companies to deliver on time, but delays may occur due to the pressure of the shipping companies' schedule or any reasons beyond our control or due to the current exceptional circumstances in the country, and any delay of the order due to the shipping company or exceptional circumstances is considered outside the responsibility of the store and the defect is followed up with the customer and compensated in the event of loss of the order.